There are many mystery shopping companies, and they provide a valuable service to ensure customer satisfaction. Have you ever visited a store, restaurant, hotel or other business and received terrible service? Mystery shopping services give the business owners feedback on what is really happening in their shops. It’s all about improving customer service, and in some cases, making sure the employees are honest and following the rules.
So the good news it these are legitimate jobs and they are fun to do. The bad news is these jobs are work, and you probably won’t make a lot of money doing this. But they do offer some spare spending money and free goods or services.
Most companies they use these services do tell their employees about it, as this will be part of their employee evaluation. So if you act suspicious, you may be found out and will no longer be a mystery shopper for that client.
In addition to the opportunity to become a mystery shopper, you could consider merchandising and demo opportunities. These jobs are also offered by some of the mystery shopping companies, and are listed on the job board website below.
You will need a computer to download the instructions, and later enter and submit your report (usually that same day). You also need to provide your own transportation to the shop, and pay any expenses upfront.
Some companies post their jobs once a month on specified days, while others continually post new jobs. The most desirable mystery shopping jobs go first, but the client wants feedback from different shoppers, so it will usually appear again next month.
Some mystery shopper jobs will only be available for certain demographics. For example, if a job is try to buy liquor at stores, they might want you to be age 21 – 25 and look young, so they can verify the store clerks are checking IDs. Or if they want to evaluate customer service at a retirement home, they might want you to be over age 40, as you would most likely be looking for someplace for your elderly parent.
You must be very reliable to complete the jobs you agree to do. Usually you must commit to the mystery shop on a specific day, and must complete the shop that day and enter the report online by the end of the day, or sometimes the next morning.
Which ones are the best shopper jobs for students? Which ones pay the best? It depends. Some shopper jobs pay you a fee, maybe $12 - $35, and you don’t need to buy anything. For other secret shops, you will have to purchase something and part or all of your “pay” comes from getting that item. I figure I made $8 - $12 an hour doing mystery shopping, and at the most could make $300 a month, half in goods and services (like food or hair cuts), and half in money. So it pays if you like it, or you want to get out and do something. If you like the food at a fast food restaurant, that may be a nice shopper job for you. If you like to work out at a gym, or test drive a new car, then do those jobs. Yes, there are some really nice shopper jobs, but you'll have a lot of competition, so be realistic about what you will earn if you become a mystery shopper.
Restaurants - Dine at a pizza parlor or restaurant and order from a limited menu, for example you must order a large pizza and two drinks, or dinner for two with two bar drinks. You will typically be reimbursed a set amount, such as $30 - $75.
Hair Cut - Get your hair cut for free. You will typically be paid a fixed amount for the shop, such as $15 - $26, which will cover the price of the haircut and possibly $5 - $10 extra for this mystery shop.
Bank or Financial Institution - Inquire at a bank about opening up a new account. You will typically be paid a fee, such as $15 - $20. Higher paying banking jobs might include applying for a home loan and receiving $150 payment, or having your tax returns done for free.
Recreation - Visit a ski resort with a friend and ski for the day and get $195. Or visit a theme park and receive free tickets.
Veterinarian - Take your cat or dog to a vet for a routine checkup, and be reimbursed for costs up to $100 plus receive a secret shopping fee of $25.
Store - Visit a store and try on clothes, ask for help with a hardware problem, or inquire about a computer – whatever the client specifies in the instructions. Sometimes you are required to make a purchase and return it several days later. Other times you might be required to make a nominal $2 - $5 purchase that you keep and are reimbursed. Your shopper fee may be as low as $5 for a low-end store to as high as $50 for a high-end store and return.
Gym - Inquire about gym membership and workout. Typical fee is $20 - $30.
Here’s a list of some Mystery Shopping Companies to get you started. The more you sign up with, the more good mystery shopping jobs you’ll find.
Secret Shopper - This company has been around for 20 years and offers many mystery shopping jobs such as hair salons, vet clinic, and gym memberships. I’ve also seen a few high end shops from them, such as overnight hotel stays, airline tickets, and wine tasting. Check out this secret shopper company at www.secretshopper.com.
Market Force - This mystery shopping company offers a lot of fast food, casual dining, telecommunications, electronics, banking and retail jobs. Most jobs are secret shopper jobs, but they also offer audits, where you introduce yourself to the store manager and take photos of the displays or store, or merchandising, where you set up displays. www.marketforceshopper.com.
Monterey Mystery Shopping - this mystery shopping company focuses on the motor vehicle industry – automobiles and motorcycles. You can visit an auto dealership, take a test drive in an assigned brand of car or motorcycle, and receive a payment of $25. For more information on this mystery shopper company see montereymysteryshopping.com.
Goodwin and Associates Mystery Shopping Program - These mystery shopping jobs focus on the hospitality industry, including restaurants and bars. You might be asked to order appetizers and drinks at a bar and watch to make sure drinks are made properly and rang up. For more information see www.mysteryshopperprogram.com.
Mystery Online Shoppers - If you are interested in online mystery shopping, give this a try. You will need a credit or debit card for most of these online shopper jobs. For more information see mysteryonlineshoppers.com.